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Customer Experience

From potential customer to loyal brand obsessive - putting the customer at the heart of your business is a win-win situation for all involved. The customer is delighted, staff are thrilled, and the financial director is doing cartwheels of joy. Our Customer Experience Research can help you understand and develop all aspects of the customer lifecycle.

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Customer Journey Mapping

Customer Journey Mapping is often the starting point for the design of any Deep See customer experience management plan as it identifies each interaction that the customer encounters along each […]

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Customer Loyalty

Customer satisfaction is no longer enough! Times have changed and what used to work in the past will not have the same effect today. Satisfied customers are customers that have […]

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Ethnographic Research

Sometimes asking consumers what they want or how they feel about things is simply not enough: they may say one thing, but in practice will – subconsciously or otherwise – […]

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Mystery Shopping

For service to make a difference to your company, customer service excellence must be ingrained within the core of your company so that it is second nature to every employee. […]

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Needs Assessment

Marketing is all about satisfying people’s needs while making a profit. Yet we should never underestimate how much people’s needs can differ, meaning satisfying them may require different approaches. Deep […]

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Segmentation

No company’s customers’ needs are all the same. Why is it, then, that all too often companies have a “one size fits all” philosophy, leaving many customers feeling unfulfilled? Here […]

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